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The Worst (and Best!) Phrases in Customer Service, Part 2 #custserv

parature.com/worst-and-best-phrases-customer-service-part-2/

IBM Study: Social Media Will Become the #2 Customer Interaction Method in the Next 3 to 5 Years -

parature.com/ibm-ceo-study-social-media/

(Guest Blog) Learn More about Parature’s Integration with JIRA at Atlassian Summit 2012 | Atlassian Blogs

blogs.atlassian.com/2012/05/learn-more-about-paratures-integration-with-jira/

5 Fascinating Facebook Facts -

parature.com/5-fascinating-facebook-facts/

Larksmann's sandbox: Parature API for PHP | drupal.org

drupal.org/sandbox/Larksmann/1594888

Call for Guest Bloggers: Share Your Customer Service Best Practices | Parature

parature.com/call-guest-bloggers-share-customer-service-practices/

Why Online Customer Service is So Important [INFOGRAPHIC] | Parature

parature.com/online-customer-service-important-infographic/
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