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dhinchcliffe Dion Hinchcliffe

The new digital customer journey: Cross-channel, mobile, social, self-service, and engaged | @ZDNet http://t.co/bPFDgoQPBj #socbiz #cx #crm

16 hours ago Reply Retweet Favorite 13

New post shows that #CustExp vendors are doing very well. Lots of growth. #cx #cem #cxp #cxo

linkedin.com/slink?code=rgScZ6

btemkin Bruce Temkin

New post shows that #CustExp vendors are doing very well. Lots of growth. #cx #cem #cxp #cxo http://t.co/zM7jSCE0QI

22 hours ago Reply Retweet Favorite 5 more

7 Tips for Recovering from a Bad Customer Experience

business2community.com/customer-experience/7-tips...ecovering-from-a-bad-customer-experience-0493839

workplacegroup The WorkPlace Group

RT @mardemir: Seven Tips for Recovering from a Bad Customer Experience (via @B2Community) http://t.co/LOEWIDp4Gr #CX #custserv RT @TELUSint

3 hours ago Reply Retweet Favorite 33 more

audrock916 Audra Baker

If you are designing products and business processes based on organizational need instead of customer need, think again #cx #cem #custexp

17 hours ago Reply Retweet Favorite 3

dnbus Dun & Bradstreet

A1: In the past, value was created via industrial scale. Today, it's the gold nuggets in niches, individualized #CX & creativity. #CXO

19 hours ago Reply Retweet Favorite 2

Profit May 2013 Issue Contents, Profit May 2013 Issue Contents

oracle.com/us/corporate/profit/current-issue/index.html

oracle Oracle

Miles Ahead: @SouthwestAir reaps big rewards, transforming a successful frequent flyer program into a superior #CX http://t.co/1MFvaZs9Q0

14 hours ago Reply Retweet Favorite 18 more

Have Your Cake And Eat It Too! | Forrester Blogs #BIZARCH #BPM

blogs.forrester.com/derek_miers/13-05-15-have_your_cake_and_eat_it_too

mcnabb_kyle Kyle McNabb

Have your cake and eat IT too! How #EA #BPM contributes to #CX driven transformation by http://t.co/nTOjVJM27K #forrforum

24 hours ago Reply Retweet Favorite 17 more

Oracle Cloud Customer Experience Services

oracle.com/us/solutions/cloud/customer-experience/overview/index.html

dynamicconsul dynamic consultants

#Cloud aborda de manera rápida y precisa los problemas de servicio al cliente #CX #Oraclemx http://t.co/BtsfKjpY2h

13 hours ago Reply Retweet Favorite 25 more

dnbus Dun & Bradstreet

A5: Being obsessed with the #CX is a competitive advantage, but have to delight employees before can delight customers. #CXO

19 hours ago Reply Retweet Favorite

clearaction Lynn Hunsaker

Eager to hear more stories about companies improving #CX via #BigData #cxo