stumbleupon.com/su/2lWqM4/www.socialable.co.uk/how-to-make-your-community-go-wow/
blog.yammer.com/blog/2013/05/social-service-desk-the-future-of-call-centres-part-i.html?socialcrm...
hallornothing.wordpress.com/2013/04/30/ellis-brigham-customer-service/
mabelslabels.com/info/careers
blog.yammer.com/blog/2013/05/social-service-desk-the-future-of-call-centres-part-i.html?socialcrm...
pega.com/community/pega-blog/creating-a-segment-of-one-through-predictive-personalisation
kimgarst.com/social-media-strategies-to-avoid-customer-service-meltdown
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