When Service Levels Suck, They Do On All Channels. Even with one of the largest and smartest (?) IT users in Europe - http://bit.ly/etvxj
First Tweet: Oct 10, 2009
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When Service Levels Suck, They Do On All Channels
blogs.gartner.com/andrea_dimaio/2009/10/11/when-service-levels-suck-they-do-on-all-channels
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Over the last several years, when pitching on e-government or – more recently – government 2.0, I have been highlighting that citizen satisfaction depend on demonstrable improvement of service levels, as well as their expectations about service levels.
Tweets
- Name malcolmlowe
- Location Wigan, UK
- Bio Strategy and Business IT Services Director. Fusing business and IT as a religion
RT @AndreaDiMaio: When Service Levels Suck. http://bit.ly/etvxj me: how orgs meet digital targets but do not improve service!
- Influential
- Name Poul J. Hebsgaard
- Location Boston, MA
- Bio Poul Hebsgaard is a cBrain software executive with experience from Europe, USA and Asia. Knowledge Worker Desktop is current focus. cBrain listed on NASDAQ-OMX
When Service Levels Suck, They Do On All Channels http://tinyurl.com/yfs3gzv
- Influential
- Name Andrea DiMaio
- Location Milan, Italy
- Bio Analyst at Gartner, former EU official, proud father and music fan
When Service Levels Suck, They Do On All Channels. Even with one of the largest and smartest (?) IT users in Europe - http://bit.ly/etvxj