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SpinVox latest response: 98% less messages are referred to humans | Mobile Industry Review
mobileindustryreview.com/2009/07/spinvox_claims_only_2_of_messages_are_referred_to_humans.html
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Update: The original title on this post was SpinVox claims only 2% of messages are referred to humans. As some have helpfully pointed out in the comments
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Comment by @ewanspence on the MIR blog beautifully explains how stats can be used to confuse http://bit.ly/ZoU8d . Also Bad Science Ch 13
Let's spin #spinvoxeand their 2% to something more meaningful. Perhaps up to 66% of messages need human intervention
RT @Ew4n: SpinVox claims only 2% of messages are referred to humans: http://bit.ly/Ut5CI
@ewanspence huh? What are you talking about? Shouldn't that comment be directed to @Ew4n, the author of the post
SpinVox claims only 2% of messages are referred to humans: http://bit.ly/Ut5CI (via @Ew4n)
SpinVox still hiding behind 'clever' [read poor] PR - http://is.gd/1NGk6
RT @Ew4n: SpinVox claims only 2% of messages are referred to humans: http://bit.ly/Ut5CI << I'm calling BS.
RT @Gerel: RT @geetarchurchy: RT @MIReview: SpinVox claims only 2% of messages are referred to humans: http://bit.ly/Ut5CI
RT @geetarchurchy: RT @MIReview: SpinVox claims only 2% of messages are referred to humans: http://bit.ly/Ut5CI
RT @MIReview: SpinVox claims only 2% of messages are referred to humans: http://bit.ly/Ut5CI