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Los Angeles
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I am a PPC specialist for the last 4 years with Vantage Media. I recently returned to school to get my PhD in I/O Psychology.
73 Posts by aearanda
73 Posts by aearanda
Customer Service is Not Like Star Trek
themana.gr/customer-service/customer-service-is-not-like-star-trek/
Its surprising how many companies dont realize this RT @themanagr: Customer Service is Not Like Star Trek http://t.co/dnxN5EeA #custexp
Consumer Behavior and Importance of Context
workplacepsychology.net/2012/05/21/consumer-behavior-and-importance-of-context/Business Over Broadway : Getting the Most Value from your Employee Survey
businessoverbroadway.com/value-from-your-employee-survey
RT @bobehayes: Getting the Most Value from your Employee Survey - http://t.co/hmkRbXc2 #cem #employeeloyalty #tce #cxo #empexp
Business Over Broadway : Unmasking the Problem with Net Scores and the NPS Claims
businessoverbroadway.com/unmasking-the-problem-with-net-scores-and-the-nps-claims
I too share some concerns about the validity and reliability of the NPS score
HR Tests - Recruitment, assessment, and personnel selection: What The Avengers can teach us about high-performance teams
hrtests.blogspot.com/2012/05/what-avengers-can-teach-us-about-high.html
Amazing Article! What The Avengers can teach us about teams http://t.co/XHaQ0KEO
Is Psychology About to Come Undone? - Percolator - The Chronicle of Higher Education
chronicle.com/blogs/percolator/is-psychology-about-to-come-undone/29045
A project is underway to replicate every 2008 psychology experiment study published under three journals. Interesting http://t.co/uTdhu6Pp
How to use customer service to differentiate your business – Small business Spotlight
upandrunning.bplans.com/2012/04/12/how-to-use-cus...rentiate-your-business-small-business-spotlight/
How to use customer service to differentiate your business – Small business Spotlight http://t.co/xbEj6cou via @zite
LinkedIn Will Outlive Facebook. Here’s Why
inc.com/geoffrey-james/linkedin-vs-facebook-which-will-survive.html
Interesting Read RT @CustVox: #LinkedIn Will Outlive #Facebook. Here’s Why http://t.co/n6VwBeRq #Social #SocialCRM #CRM
Did Facebook panic? - The Term Sheet: Fortune's deals blog Term Sheet
finance.fortune.cnn.com/2012/04/09/did-facebook-panic/MacKenzie Corporation - Data Analysis - Market Analysis
mackenziecorp.com/
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