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4,578 Posts by aniederer
4,578 Posts by aniederer
How is the contact center changing?
teleperformancegroup.wordpress.com/2013/04/18/how-is-the-contact-center-changing/Who created the Omnichannel?
teleperformanceuk.wordpress.com/2013/04/16/who-created-the-omnichannel/The majority of Australian brands are now using social media
teleperformanceuk.wordpress.com/2013/04/17/the-ma...of-australian-brands-are-now-using-social-media/
Most Aussie brands now using social #custserv - http://t.co/DyZbZachKA
5 Reasons Businesses Should Care About Hashtags - Forbes
forbes.com/sites/stevecooper/2013/03/31/5-reasons-businesses-should-care-about-hashtags/
5 reasons you should care about hashtags - http://t.co/CPYgFKTbPD via @ANiederer
Hfs: The latest for outsourcing in 2013
teleperformanceuk.wordpress.com/2013/04/18/hfs-the-latest-for-outsourcing-in-2013/
The latest outsourcing research from @hfsresearch - http://t.co/oiLRP5DJkb
Facebook is watching you. Did you know? | Teleperformance UK
teleperformanceuk.wordpress.com/2013/02/08/facebook-is-watching-you-did-you-know/
Facebook is watching you - did you know? - http://t.co/1IdjdF4FEb
1971-2012, l'histoire des réseaux sociaux
mediabistro.com/alltwitter/files/2012/10/history-social-media.jpeg
The history of social media (1971-2012) in an #infograph | http://t.co/77EXriBaHh #socmed < interesting timeline
Brand Strategy 101: Build Brand Loyalty - Kelsey
kelseyads.com/site.php/pulse/detail/brand_strategy_101_build_brand_loyalty
Read this. “@brant_kelsey: Do you honestly think customers would stick their necks out for you? http://t.co/OC1qRm9CpH #brandloyalty”
Just because an employee understands what it means to deliver great customer service, doesn’t mean that he or she is able to deliver it.
5 Reasons Businesses Should Care About Hashtags - Forbes
forbes.com/sites/stevecooper/2013/03/31/5-reasons-businesses-should-care-about-hashtags/
5 reasons you should care about hashtags - http://t.co/qL5iWQ7wRU
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