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Burlingame, California, USA
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CustomerThink founder, passionate about customer-centric business (CRM, CEM and Social Media).
4,447 Posts by bob_thompson
4,447 Posts by bob_thompson
Understand your Tipping Points | CustomerThink
customerthink.com/blog/understand_your_tipping_points
Understand your Tipping Points http://t.co/GsiRVKkd #cx >> Know when to say "when" in trying to increase CSAT
What Really Drives Customer Loyalty? It's Not Just About the Experience! #cx #loyalty #cem
customerthink.com/article/what_drives_customer_loyalty_not_just_customer_experience
What Really Drives Customer Loyalty? It's Not Just About the #CX! http://t.co/2tePkfE4 > Good comments/discussion! #cem #loyalty
Infographic: Takeaways from the American Express Global #custserv Barometer | CustomerThink
customerthink.com/blog/infographic_takeaways_from_the_american_express_global_custserv_barometer
Infographic: Takeaways from the American Express Global #custserv Barometer http://t.co/9AqRZVd6
Bob Thompson's Review for: Drupal Core Review | Technology Review | Ombud, Bob Thompson's Review for: Drupal Core Review | Technology Review
ombud.com/product/reviewDetail/drupal-core/1365
Drupal is rich in function and can be customized to do almost anything. But the cost of that flexibility is a resource…http://t.co/81JsB0M0
You don’t retain your customers by ignoring them #loyalty #voc
customerthink.com/blog/you_don_t_retain_your_customers_by_ignoring_them
You don’t retain your customers by ignoring them http://t.co/bAfgApIp #loyalty #voc
#redessociales #sCRM #CRM #crmlatam #scrmcolombia @Bob_Thompson te enseñará cómo inspirar a los clientes y mucho más http://t.co/qH0zBCvC
When to Break the Rules #custserv
customerthink.com/blog/when_to_break_the_rulesHertz gives a little unexpected extra that saves time and hassle | CustomerThink
customerthink.com/blog/hertz_gives_a_little_unexpected_extra_that_saves_time_and_hassle
Hertz gives a little unexpected extra that saves time and hassle http://t.co/SGfR5KVT #cx
How Do You Test on Forgettability?
customerthink.com/blog/how_do_you_test_on_forgettabilitySix implications of IBM’s replacement of Siebel with SugarCRM | CustomerThink
customerthink.com/blog/six_implications_of_ibm_s_replacement_of_siebel_with_sugarcrm
Six implications of IBM’s replacement of Siebel with SugarCRM http://t.co/vhqrzbKQ #crm
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