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Needham, MA
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Consultant who helps clients be great at listening to their customers. This improves customer acquisition and retention and is key to business success.
594 Posts by custengagement
594 Posts by custengagement
Facebook IPO and the Ecology of Social Business via #socbiz #e20 #collaboration #convo.com
blog.convo.com/2012/05/17/facebook-ecology/
You must read @tstaley's blog-deep, insightful thinking about social biz http://t.co/jHBFvyA3
How often do you find that purchasers and end users have different expectations of your products or services?
linkedin.com/osview/canvas?_applicationId=1900&_ch_app_id=1900&_ch_page_id=1&_ch_panel_id=1&_owne...
How often do you find that purchasers and end users have different expectations of your products or services
Machiavelli’s Inbox
blog.convo.com/2012/05/02/machiavellis-inbox/
Social business-social intranets-whatever you cal them, they lead to more engaged employees & customers http://t.co/Hofll98O
CX Mistake #3: Neglecting Experience Design
experiencematters.wordpress.com/2012/04/23/cx-mistake-3-design-deficiency/
RT @btemkin: One of 10 #CX mistakes to avoid: "Neglecting Experience Design." http://t.co/NfF2jcI7 #cem #custexp
Forrester Wave Report on social listening
links.visibletechnologies.mkt4259.com/servlet/MailView?j=NDIzMzk0MzIS1&ms=NDEwNDkzNgS2&mt=1&r=NTg...Interweaving Social Media Monitoring with Media Engagement to Create Value | Social Media Today
socialmediatoday.com/santanu-b/495883/interweavin...l-media-monitoring-media-engagement-create-value
Interweaving Social Media Monitoring with Media Engagement to Create Value http://t.co/XrYuzbNZ
13 Things You Never Knew You Could Do On LinkedIn
businessinsider.com/how-to-use-linkedin-2012-4
13 Things You Never Knew You Could Do On LinkedIn http://t.co/d5hSrcfJ via @sai_tools
Why a Social Conversation Calendar is Essential | Social Media Today
socialmediatoday.com/dwilliamjones/485246/why-social-conversation-calendar-essential
Why a Social Conversation Calendar is Essential - http://t.co/Sm7odKFm
Maybe Scoble got it wrong and Convofy isn’t just the future of work ~ Innovation Investment Journal
iijiij.com/2011/03/23/maybe-scoble-got-it-wrong-and-convofy-isnt-just-the-future-of-work-08114http://2fadage.com/
2fadage.com/
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