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@denispombriant
twitter.com/denispombriant
Near Boston
– CRM analyst, writer, traveler and foodie
1,567 Posts by denispombriant
denispombriant
DenisPombriant
#cxmchat
Q6 modeling not reports is key
2 days ago
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jeffhora
Jeff Hora
Q6. No. People still act & react counter-intuitively. Analysis can only take you so far, but, with analysis & intuition, HOW FAR?
#CXMChat
2 days ago
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3
jeffhora
Jeff Hora
There's a thought!-RT
@johnayers
:Q4-GOOB "get out of building" & talk to customers as well as looking at the hard data, analytics.
#cxmchat
2 days ago
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bethtorrie
Beth Torrie
Q4. Customer Experience Leaders outperform the market
#Cxmchat
2 days ago
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coremedia_news
CoreMedia
Q4 It’s easier to measure the value of specific campaings than it is establish a verifiable link back to the mapping process itself
#cxmchat
2 days ago
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#Cxmchat - CMSWire CXMChat: Building Customer Communities
twubs.com/Cxmchat
denispombriant
DenisPombriant
@DenisPombriant
Monitoring social feedback and responding is part of CX, therefore important
#CXMchat
#Cxmchat
http://t.co/EksJ6A6PCx
2 days ago
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andrewmueller
Andrew Mueller
Q2 Customer journey maps should include post sales activities, customer success, + how sales & CS also interact
#CXMchat
2 days ago
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carrieyoung
Carrie Basham Young
Think of having Plans A, B and C - but realize that you cannot control customer behavior and be ready to pivot instantly
#Cxmchat
2 days ago
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denispombriant
DenisPombriant
#cxmchat
Q2 can we call it a nurture map?
2 days ago
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carrieyoung
Carrie Basham Young
Q2 - that said, you can never draw a map and expect it to be followed. It shows potential, but must evolve as biz needs change
#Cxmchat
2 days ago
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