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@genroe
twitter.com/genroe
Sydney, Australia
– Implementing customer-centric strategies and measurement
249 Posts by genroe
Call Centre Audits demystified | Genroe1to1
genroe1to1.genroe.com/2012/05/28/call-centre-audits-demystified/
genroe
Adam Ramshaw
Call Centre Audits demystified | Genroe1to1
http://t.co/Fp01PqVx
14 hours ago
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To Get Loyalty from Your Customers, You Must First Be Loyal to Them | Shep Hyken
hyken.com/good-business-habits/to-get-loyalty-from-your-customers-you-must-first-be-loyal-to-them/
genroe
Adam Ramshaw
The old better deal for prospects than customers issue! To Get Loyalty from Your Customers, You Must First Be Loyal
http://t.co/tXhvIE7F
19 hours ago
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Building customer loyalty through comms? You need a Customer Contact Framework « Genroe Customer Management
genroe1to1.genroe.com/2010/01/03/building-custome...ugh-comms-you-need-a-customer-contact-framework/
genroe
Adam Ramshaw
Building customer loyalty through comms? You need a Customer Contact Framework
http://t.co/hui0qQyW
2 days ago
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Weekly dose of #NetPromoter News Nuggets from #CustomerGauge
customergauge.com/2012/05/net-promoter-news-philips-puts-design-in-the-heat-of-the-battle/
genroe
Adam Ramshaw
#NetPromoter
News: Philips designs to win customers and
#NPS
, Speedy beats industry NPS, Obama and Romney in race
http://t.co/IYwfjSmm
2 days ago
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Marketing Allowable: How much should marketing spend? | Genroe1to1
genroe1to1.genroe.com/2009/12/10/marketing-allowable-how-much-should-marketing-spend/
genroe
Adam Ramshaw
Marketing Allowable: How much should marketing spend
5 days ago
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Why the Marketing World Needs More Correlation Research
seomoz.org/blog/why-the-marketing-world-needs-more-correlation-research
genroe
Adam Ramshaw
Correlation may not be causation but it beats no correlation. Why the Marketing World Needs More Correlation Research
http://t.co/Joj31OQ0
5 days ago
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15 years of marketing research in 11 minutes | MarketingExperiments Blog: Research-driven optimization, testing, and marketing ideas
marketingexperiments.com/blog/marketing-insights/flint-marketing-research-lessons-learned.html
genroe
Adam Ramshaw
RT
@MktgExperiments
15 years of marketing research in 11 minutes
http://t.co/HxgmsXxc
5 days ago
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Cross-Selling: the why and how for successful companies | Genroe1to1
genroe1to1.genroe.com/2009/12/03/cross-selling-the-why-and-how-for-successful-companies/
genroe
Adam Ramshaw
Cross-Selling: the why and how for successful companies
http://t.co/GVWK5SHf
6 days ago
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Life Time Value for “Do Leaders” « Genroe Customer Management
genroe1to1.genroe.com/2009/11/26/life-time-value-for-do-leaders/
genroe
Adam Ramshaw
Life Time Value for "Do Leaders"
http://t.co/YepeMdUD
7 days ago
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Don’t ambush your VoC contributors – they are not idiots!
customerfeedbacknews.wordpress.com/2012/05/15/dont-ambush-your-voc-contributors-they-are-not-idiots/
genroe
Adam Ramshaw
How not to do
#voc
. Don’t ambush your VoC contributors – they are not idiots
12 days ago
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