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twitter.com/grahamhill
Köln and London
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Work: DesignThinkers, Loyalty Factory, Optima Value and Nyras Capital.
Play: Innovation, service design, value co-creation, CRM, CEM and lean.
12K Posts by grahamhill
12K Posts by grahamhill
Google Analytics debuts real time widgets, Customer Journey Tool | Product2Service Event
product2service.com/google-analytics-debuts-real-time-widgets-customer-journey-tool/
RT @product2service Google debuts real time widgets, Customer Journey Tool... http://t.co/PzP5JW7lhZ #p2s #Servitization #servicedesign
Firms with base in mfg have unique benetifs compared to service players. See also JM article (paywall) #Servitization
journals.marketingpower.com/doi/abs/10.1509/jm.09.0395
Firms with base in mfg have unique benetifs compared to service players. See also JM article http://t.co/6ypiyftiin (paywall) #Servitization
Value Creating Service Systems: Outcome-based Contracts are NOT the same as solutioning
value-basedservicesystem.blogspot.co.uk/2012/01/outcome-based-contracts-are-not-same-as.html
@ireneclng on Outcome-based contracts are NOT the same as solutioning http://t.co/HjOwHxGsR3 #servitization
Nice! RT @Kumeugirl: Nice blog post by @DMA_Canberra on iterations of a visual map in a service design project http://t.co/s959YOo11e
Government Service Design Manual
gov.uk/service-manual
I'm loving the GDS and in particular its Service Design Manual - brilliant for anyone who works in digital https://t.co/mgla03mUSU
Servitization at Aston
www1.aston.ac.uk/aston-business-school/research/impact/servitization-at-aston/
New Servitisation study from @_Servitization http://t.co/EkgsiQqRp2 #servicedesign
Why Customer Journey Mapping Works | CustomerThink
customerthink.com/blog/why_customer_journey_mapping_works
The most muddled article on Customer Journey Maps I have read in a long time @medallia on http://t.co/Xa6fhs8T2F #servicedesign #cex #cem
Amazon.com: Designing for Growth: A Design Thinking Toolkit for Managers (Columbia Business School Publishing) (9780231158381): Jeanne Liedtka, Tim Ogilvie: Books
amazon.com/gp/product/0231158386
@nellytrakidou You missed one of the best ones http://t.co/A0o7tfFjPy
Servitization summit for industry
www1.aston.ac.uk/aston-business-school/research/i...tion-at-aston/servitization-summit-for-industry/
@James_Rock Looking forward to attending the #Servitisation Summit http://t.co/9FKN0crSbN at Aston Uni next week #servicedesign
Why the Lean Startup Changes Everything
files.meetup.com/4661732/Why%20the%20Lean%20Start...20Everything%20-%20Harvard%20Business%20Revi.pdf
@tiinamhonkanen Why the Lean Startup Changes Everything http://t.co/mHJxQtsUcU @9VSKA
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