407 posts
htoeg

@htoeg

twitter.com/htoeg
Long Beach, CA – Global technology consultant and entrepreneur, specializing in customer service and support. Road cyclist and eternal student.

407 Posts by htoeg

The New Experience Economy

newexperienceeconomy.com/

Is First-Time-Resolution (FTR) the most important Customer Service metric? | LinkedIn

linkedin.com/groups/Is-FirstTimeResolution-FTR-most-important-3044606.S.78822051?gid=3044606&item...

Four Destructive Myths Most Companies Still Live By

blogs.hbr.org/schwartz/2011/11/four-destructive-myths-most-co.html

America: Excelling at Mediocrity

blogs.hbr.org/haque/2011/10/america_excelling_at_mediocrit.html

Forrester to your IT dept: Let them use Macs

gigaom.com/apple/forrester-to-your-it-dept-let-them-use-macs/

Metrics that make you go…YAWN… « Performance Perspectives

epmedge.com/2011/10/28/metrics-that-make-you-go-yawn/

Robert Scoble ko gussa kyon aata hai

enterpriseirregulars.com/43044/robert-scoble-ko-gussa-kyon-aata-hai/

Vinod Khosla's Five-Second Rule - Forbes

forbes.com/sites/jerryweissman/2011/10/26/vinod-khoslas-five-second-rule/

Multi-axis Pricing: a key tool for increasing SaaS revenue | For Entrepreneurs

forentrepreneurs.com/multi-axis-pricing-a-key-tool-for-increasing-saas-revenue/

How Support Generates Customer Value | Enterprise Software Customer Support

haimtoeg.com/?p=68
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