7,340 posts
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johncass

@johncass

twitter.com/johncass
Greensboro, NC – Head of Digital Marketing, Pace Communications. A passion for marketing and social media. Book author, SNCR Fellow, Dad. Easily won over with pie.

7,340 Posts by johncass

Brown-Forman on Social Intelligence: How important is it to understand customer personas?

Innovation Isn't Working At 4 Out Of 5 Companies -- InformationWeek

informationweek.com/global-cio/interviews/innovation-isnt-working-at-4-out-of-5-co/240155030

Keith Laska on the Challenges of Big Data and Big Language

sdl.com/community/blog/details/31485/keith-laska-on-the-challenges-of-big-data-and-big-language

My SDL blog post w/ Keith Laska on the Challenges of Big Data and Big Language #cem

prod.staging.sdl.com/community/blog/details/31485...a-on-the-challenges-of-big-data-and-big-language

Four Reasons Why You Should be Thinking About Customer Journeys by via #cxm

cmswire.com/cms/customer-experience/four-reasons-...d-be-thinking-about-customer-journeys-020933.php

Top Tips on How to Think and Plan for Customer Experience using Localization

sdl.com/community/blog/details/31180/top-tips-on-...-plan-for-customer-experience-using-localization

Five Steps to Running a World-Class CXM Program Using Insights

sdl.com/community/blog/details/31177/five-steps-to-running-a-worldclass-cxm-program-using-insights

Natural Language Processing - Research at Google

research.google.com/pubs/NaturalLanguageProcessing.html

The Opportunity to Differentiate - Part 1 | By Zhecho Dobrev

beyondphilosophy.com/blog/the-opportunity-to-differentiate-part-1

SDL Innovate 2013 | SDL

sdl.com/events/innovate/innovate2013.html?campaignid=70160000000fM8Y
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