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Helping local authorities get to grips with their customers | Boilerhouse Blog
boilerhouse.co.uk/blog/2011/02/13/helping-local-authorities-get-to-grips-with-their-customers/
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@vickysargent A critical issue and what sounds like a fascinating report: http://bit.ly/eifeRz Have you views about US-style "311" services?
My report for Socitm on customer enquiry managment in local authorities is out today - I've blogged abt it here http://ow.ly/3WA2p