I thought it might be worth digging in a bit deeper on something that I mentioned in the Advanced Postmortem Fu talk I gave at last year’s Velocity conference. For complex socio-technical systems (web engineering and operations) there is a
rseanlindsay☆ Sean LindsayInfluentialGood thoughts on root cause analysis (and my recurring gripe about the shortcomings of Five Whys): http://t.co/av17fhzM /cc @hnshah