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Customer-Focused versus Customer-Centric, Which Are You?
theharteofmarketing.com/2010/10/customer-focused-versus-customer-centric.html
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Beth Harte and Anna Barcelos discuss the difference between being a customer-focused organization versus a customer-centric organization.
Interesting posts about this link
Interesting posts about this link
Harte Marketing - Customer-Focused versus Customer-Centric, Which Are You?:
[Originally posted on Serenget..
Is your company Customer-centric or Customer-focused? http://bit.ly/bBkA39 Yes, there is a difference! #crm #customer
RT @KellyeCrane Important distinction from @BethHarte: Customer-Focused vs Customer-Centric, Which Are You? http://bit.ly/dfvS9m (Thx K!)
@bethharte wonders if you are customer focused or customer centric
The difference between being custimer-focused and customer-centric /by @bethharte http://j.mp/akyTiu
Are you working for a customer-focused or customer-centric organization
All posts about this link
All posts about this link
Customer-Focused versus Customer-Centric, Which Are You? http://bit.ly/cBjGgd (via @bethharte)
Customer-Focused versus Customer-Centric, Which Are You? - http://goo.gl/wVF33 - @BethHarte
Customer-Focused versus Customer-Centric, Which Are You? - http://su.pr/1RFJZQ
RT @BethHarte Customer-Focused versus Customer-Centric, Which Are You? - http://bit.ly/bjJmot
Is your company Customer-centric or Customer-focused? http://bit.ly/bBkA39 Yes, there is a difference! #customerservice #crm